Since the launch of the government’s green paper on National Health Insurance, initiatives have started to improve health care services. The National Health Council gave a directive that Primary Health Care facilities must all conform to the Ideal, within the next three years, starting in April 2015. The work is now spearheaded through the use of Operation Phakisa, with a focus on service delivery, reduced waiting time, and infrastructure improvement, amongst others. Branding, which includes nameplates, labels, direction boards, etc. is one of the prerequisites to attain Ideal status. As part of the NHI pilot programme, Virtual Consulting Engineers contributed to the branding of 23 identified health facilities throughout South Africa. This has improved the logistics of communication and operational flow within these facilities.
